Service to the Armed Forces - Caseworker (Virtual Opportunity)

Key Responsibilities

• Ensure family information is in the case management system
• Email and phone military families to provide Red Cross preparedness information
• Provide additional support, as appropriate
• Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
• Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
• Maintain professionalism and conduct as stated in Red Cross policy

Qualifications

Required:

• Reliable access to resources needed to volunteer to include phone, personal computer and internet connection.
• Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
• Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing
• Strong interpersonal, communication and listening skills
• Able to work with diverse populations
• Willingness to comply with current public health and Red Cross  policies.

Recommended/Helpful:

• Knowledge/experience with the military
• Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
• Bi-Lingual

Time Commitment

• Remote position
• 6 or more hours per week; between the hours of 10:00am-6:00pm.
• This opportunity is available every day of the week, Sunday through Saturday.
• 16 + hours training
  • 8 hours on-line (self -paced) and ask to complete with in two weeks 
  • 8 hours of virtual training broken into 4 trainings (2 hour blocks of time in the week day and can go as late as 7 pm).