Volunteer Opportunities From: Volunteer Prince William

As a volunteer donor ambassador, you’ll ensure every blood donor has a wonderful experience from start to finish. Greet donors with a warm smile, assist them with checking in, and express heartfelt thanks for their generous donation. You’ll be a key part of our Biomedical Services team, making a real difference every day. Each shift you take helps save lives. While this position requires that volunteers speak English, in some locations the role may place a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)Key Responsibilities

During a shift, Donor Ambassadors will:

Welcome donors with a warm smile, explain the donation process, and help with check-in.Guide donors smoothly through the Check-In process.Provide great customer service by answering questions and making the donation experience positive.Share the Red Cross story and our mission.Educate donors about how their blood types can be optimized to help more patients.Ensure donors have their post-donation information and check their recovery time.Encourage donors to download Donor App, use RapidPass and schedule next appointments via BookNow.Say thank you to each donor contribution.Reach out to donors with friendly reminder calls and help reschedule appointments as needed to keep our community connected and engaged.Report any issues to the collections staff and keep donors safe.Sanitize and disinfect donor areas as needed.

 Donor Ambassadors are needed to support both mobile blood drives (which are hosted at community or sponsor sites) and fixed sites (Red Cross blood donation centers).

Qualifications

Volunteer must be age 16+Volunteer must be mature enough to maintain confidentiality and respond appropriately to adverse donor reactionsAbility to display the utmost professionalism and communication skillsExtremely comfortable working with people from diverse communities and backgroundsAbility to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App, Book Now and Ability to explain/teach technology to donors and fellow volunteers Ability to understand and explain Donor Optimization to donorsAbility to regularly commit to schedule, arrive punctually and adapt to a change driven culture Willingness to comply with current public health and Red Cross policies

While this position requires that volunteers speak English, in some locations the role may place a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)

Fluent / Proficient in speaking Spanish encouraged

*Additional adult supervision can be provided by a parent, guardian, sibling, teacher, youth club coordinator or other adult.

This position supports the Regional Disaster Cycle Services department. Save lives and prevent injuries by providing free education to community members by working with paid and volunteer staff and following program guidance.Key Responsibilities

The Preparedness Division provides appropriate preparedness programming within a community to assist community members to prepare for disasters and other emergencies. 

This position is responsible for the tasks involved to implement the preparedness program including:

Support the annual preparedness goals, Regional Disaster Officer (RDO) objectives, and regional/chapter plan for preparedness programming through participation in meetings, projects, and local preparedness activitiesExecute assigned projects and local preparedness activities according to the activities you are trained in: Hands-Only CPR, Ready Rating or Be Red Cross Ready PresentationsComplete tasks such as implementing preparedness activities, meeting with partners to build relationships, conducting inventory, and procuring or receiving necessary preparedness supplies

Qualifications

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.Ability to relate effectively with diverse groups and individuals, requiredExcellent interpersonal, verbal, and written communication skills, requiredDemonstrated ability to read, understand, and review program guidelines and tools, requiredExperience or comfort public speaking, required

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations.

Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process.

Ensure blood donors have relevant information and that questions are answered appropriately.

Learn and share the Red Cross story, including the mission, vision, and values.

Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support.

Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed.

Be available and committed to the volunteer schedule.

Model excellent customer service behaviors.

Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.

Set-up and maintain cleanliness in Reception and Hospitality areas.

Punctual and dependable in arriving for assignment(s).

Seeking volunteers who have weekday/daytime availability, are available at least two times a month for shift of 3-6 hours, and who can commit to serving at least one year.

If you are volunteering for Service Learning Hours, you must complete a minimum of 40 hours of volunteer service.

This is a customer service oriented position. Volunteers are not used as Phlebotomists.

This position supports the Regional SAF department. This can be a virtual (volunteer-from-home) opportunity. Ensure that military families know they are supported by the Red Cross from the first day in the military through life as a veteran.

Locations

Remote/Virtual Volunteer Opportunity

Key Responsibilities Ensure family information is in the case management system Email and phone military families to provide Red Cross preparedness information Provide additional support, as appropriate Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly. Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies Maintain professionalism and conduct as stated in Red Cross policy Qualifications

Required:

Reliable access to resources needed to volunteer to include phone, personal computer and internet connection. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing Strong interpersonal, communication and listening skills Able to work with diverse populations Willingness to comply with current public health and Red Cross  policies.

Recommended/Helpful:

Knowledge/experience with the military Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues Bi-Lingual Time Commitment Remote position 6 or more hours per week; between the hours of 10:00am-6:00pm. This opportunity is available every day of the week, Sunday through Saturday. 16 + hours training 8 hours on-line (self -paced) and ask to complete with in two weeks  8 hours of virtual training broken into 4 trainings (2 hour blocks of time in the week day and can go as late as 7 pm).     Development Opportunities Regional SAF Family Contact Lead MEPS coordinator Critical Community Service Caseworker Family Follow-Up Caseworker SAF Training Giving Presentations/Briefings Contingency Team Volunteer Partner Division Volunteer Length of Appointment

Minimum 6 months

Relationships

Region SAF leadership;MEPS volunteers

Training Regional Orientation Introduction to Service to the Armed Forces Family Contact Card Curriculum Addit

Purpose This position supports the Regional Service to the Armed Forces department. This position provides leadership and management of volunteers in a clinic within an Military Treatment Facility (MTF) such as: Dental/Veterinary/Medevac/Pharmacy/PT/OT/Surgical etc. Responsibilities Ensure volunteers follow any guidelines related to uniform and immunization requirements Ensure volunteers maintain professionalism and follow Red Cross Code of Conduct Follow up with volunteers and military entities to ensure job satisfaction and/or needs of both are met Conduct annual and ongoing clinic needs assessment Assist in planning and participate in volunteer recognition activities Maintain accurate records and reports Coordinate and schedule unit required volunteer training as needed Interact and liaise with volunteers and Red Cross management and military personnel as needed Ensure continuity of required specialized volunteer training, placement and volunteer recognition. Ensure volunteers are tracking hours in Volunteer Connection Time Commitment 8-10 hours weekly, spread out over 2+ days per week.  - In Person Some flexibility required. Volunteering options are Monday through Friday during regular business hours. COVID Vaccination Required (Fully, 2 weeks after 2nd dose) Needs to be a US Citizen without Dual citizenship Volunteer Frequency Qualifications

Required

Access to military installation and military treatment facility Willing to submit to additional security and health clearances as required by medical treatment facilities in compliance with government regulations. Ability to work well with different cultures and personality types. Willingness to comply with current public health and Red Cross policies. Ability to work effectively with a team Good communication skills Basic computer skills to include email and Microsoft Office products

Preferred

Familiarity with the medical facility organization and knowledge of volunteer guidelines within a medical setting Knowledge of Red Cross programs and services; knowledge of military protocol Relationships

• Division SAF Management Team; Installation SAF Director; Volunteer Program Leaders; Military Medical/Dental/Vet liaisons; Installation Volunteer Coordinators; Regional Volunteer Director; Other volunteers; medical treatment facility staff; patients and family members

Length of Appointment

Indefinite until successor with initial commitment of 1 year

Development Opportunities Training in accordance with Red Cross guidelines Gain leadership, management and on-the-job experience In-service training (as deemed necessary) Requirements SAF Orientation SAF Overview Cultural Diversity Medical/Dental/Vet Treatment Facility training (as appropriate for location) HIPPA Training Computer, safety, and security training (if required) All in-service or on-the-job training as determined by supervisor

A Community Volunteer Leader is a point of contact for a community or collection of communities with the primary goal of connecting the community with the Red Cross mission. Under the direction of the Executive Director in a given geography, this important leadership volunteer will be a point of contact for the community to connect with the American Red Cross in one or more of the following ways:

1. VOLUNTEER ENGAGEMENT: Help recruit a volunteer workforce that is both inclusive and represents the demographics of the community. As an advocate, represent the Red Cross volunteer needs within the community.

2. RED CROSS PRESENCE & CONNECTIVITY: As a credible leader in the community, help represent the community needs and opportunities back to Red Cross Regional Leadership. Utilizes established communication channels to communicate community needs and stay current on Red Cross programs and messaging. To help build / regain presence, serve as the face of Red Cross at
local community events.

3. RELATIONSHIP MANAGEMENT: Cultivate, manage and steward external partner relationships to help create and maintain connections within defined community, managing a portfolio of key stakeholders. Portfolio of relationships within assigned geography will include one or more of the following: elected
officials, key government agencies, community groups, faith-based; colleges/universities, civic, NGOs/NPOs, military organizations.

4. MISSION DELIVERY SUPPORT UNDER THE DIRECTION OF REGIONAL LEADERSHIP: Promote and facilitate opportunities across all relevant lines of service within assigned geography. Leverage social capital and relationships to expand local Red Cross mission in support of regional goals and objectives.

IDEAL CANDIDATES:

A natural connector; able to connect the community needs with American Red Cross. Strong communication skills, one-on-one or with groups Credible individual with knowledge of and influence in the community Demonstrated interest in promoting volunteerism Individual willing to leverage personal and professional social capital to promote Red Cross mission. Able to be sensitive to others and personally work well in stressful situations with a wide variety of people successfully manage multiple tasks and priorities Sensitive to diversity issues Commitment to the American Red Cross its values and an understanding of its objectives, organization, services, and the responsibilities and relationships of working with volunteers Ability to work in a variety of roles, including those of consultant, collaborator, and administrator Comfortable with use of email, web, and social media tools (Facebook, LinkedIn and Twitter) Commit ten to twenty hours a month for up to one year.  Please provide an updated resume for consideration.